Returns, Refunds and Exchanges Policy

Returns, Refunds and Exchanges Policy

Due to the sensitive nature of our art & art merchandise, we do not accept return of products. However, in exceptional cases, we do accept return of products and a complete refund.

Please send us any item you’d like to return or exchange by post – ideally recorded delivery. We accept the return of item within 14 days of purchase with a suitable explanation of the reason for return. The reason is reviewed by our internal team, after which an approval mail would be sent for initiating the return process. Kindly make sure the reason isn’t one of those mentioned in the Disclaimer page.

How To Return An Item

1. Please email for review of return request.
2. If request approved, post your returned item to: MITHILAsmita Art & Craft, 324, 3rd Floor, Vardhman Dee Cee Plaza, sector 11, Plot 5, Dwarka, New Delhi -110078 INDIA

3. Include in your package your name and address and
what you would like us to do.


If you’d like a refund, we’ll refund you the price you paid (minus any shipping cost) using the same payment method.

Return Exceptions

If the item has been used, we do not accept it.


If you’d like to exchange any items – that’s no problem, just let us know what you’d like to change it for and we’ll do this with pleasure. If there is a difference to pay or refund we will organise this with you.